Privacy Policy

1Information We Collect

1.1 Information You Provide Directly

When you register for a biitv Account, you voluntarily provide us with personal information including:

• Identity Information: Full legal name as shown on your Indonesian identity card (KTP), date of birth, gender, nationality, and government-issued identification documents.
• Contact Information: Email address, mobile phone number, residential address in Indonesia including street, city, province, and postal code.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details (if applicable), and transaction history.
• Account Credentials: Username, password, security questions and answers, and two-factor authentication settings.
• Communication Data: Any information you provide when contacting our customer support team via live chat, email, WhatsApp, or phone, including support tickets, feedback, and correspondence.

1.2 Information We Collect Automatically

When you use the biitv platform, we automatically collect certain technical and behavioral data:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages viewed, features accessed, time spent on platform, clicks, navigation paths, search queries, game preferences, bet history, deposit and withdrawal patterns, and session duration.
• Location Data: Approximate geographic location derived from IP address to verify you are accessing the platform from Indonesia and to comply with geo-restriction requirements.
• Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to recognize your device, remember your preferences, analyze platform usage, and deliver personalized content. See Section 8 for detailed cookie information.

1.3 Information from Third Parties

We may receive additional information about you from third-party sources including:

• Payment Processors: Transaction verification data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers to confirm payment authenticity and prevent fraud.
• Identity Verification Services: Age verification, identity authentication, and address validation data from third-party KYC service providers.
• Fraud Prevention Databases: Information from industry fraud prevention databases to identify high-risk accounts and protect platform integrity.
• Marketing Partners: Aggregated referral data and campaign performance metrics from affiliate marketing partners (names and contact details are not shared).

2How We Use Your Information

biitv uses your personal information for the following purposes:

2.1 Account Management & Service Delivery

• Create, maintain, and authenticate your biitv Account
• Process your deposits, withdrawals, bets, and gaming transactions
• Provide access to sports betting, live casino, slots, and specialty games including togel
• Manage bonuses, promotions, loyalty rewards, and VIP tier benefits
• Enable communication features such as live chat and email notifications
• Provide customer support and respond to your inquiries, complaints, or technical issues

2.2 Security & Fraud Prevention

• Verify your identity, age (21+), and residency status through KYC procedures
• Detect and prevent fraudulent transactions, money laundering, bonus abuse, and unauthorized account access
• Monitor gameplay patterns to identify collusion, bot usage, arbitrage betting, and other prohibited activities
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Protect the security and integrity of biitv platform and other Users

2.3 Legal Compliance & Regulatory Obligations

• Comply with international gaming license requirements and regulatory audits
• Respond to lawful requests from law enforcement, courts, or government authorities
• Maintain records as required by applicable gaming regulations and financial laws
• Enforce our Terms & Conditions and other platform policies
• Resolve disputes, investigate complaints, and defend legal claims

2.4 Marketing & Communications

• Send promotional emails, SMS messages, and push notifications about bonuses, new games, and special offers (you may opt out at any time)
• Personalize content, game recommendations, and offers based on your preferences and behavior
• Conduct market research, surveys, and user experience studies to improve our services
• Display targeted advertising on the biitv platform (we do not share your data with external ad networks)

2.5 Platform Improvement & Analytics

• Analyze usage patterns to optimize platform performance, navigation, and user interface
• Test new features, game integrations, and payment methods
• Generate aggregated, anonymized statistics for internal business intelligence (no individual identification)
• Monitor server performance, detect technical issues, and troubleshoot bugs

2.6 Responsible Gaming & Player Protection

• Enforce deposit limits, loss limits, session time restrictions, and self-exclusion requests
• Monitor gameplay behavior to identify potential problem gambling patterns
• Provide access to responsible gaming tools, educational resources, and support services
• Comply with player protection obligations under our gaming license

3Legal Basis for Processing

Under international data protection principles, biitv processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our Terms & Conditions agreement with you, including account creation, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with gaming regulations, AML/CTF laws, age verification requirements, and other applicable legal obligations.
• Legitimate Interests: Processing is necessary for fraud prevention, security monitoring, platform improvement, and business operations, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and optional data uses, we obtain your explicit consent which you may withdraw at any time without affecting our lawful processing based on other grounds.

4How We Share Your Information

biitv does not sell your personal data to third parties. However, we may share your information with the following categories of recipients:

4.1 Service Providers & Business Partners

• Payment Processors: Banks, e-wallet providers, and payment gateway operators who facilitate deposits and withdrawals on your behalf.
• KYC Verification Providers: Third-party identity verification services that confirm your age, identity, and address during the registration process.
• Game Providers: Software suppliers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Ezugi who power our gaming products and require limited data for game session authentication.
• Cloud Hosting & IT Infrastructure: Secure server providers, database hosts, and cybersecurity firms that maintain our technical infrastructure.
• Customer Support Tools: Live chat platforms, helpdesk software, and email services used to deliver customer support.
• Marketing & Analytics Services: Email marketing platforms, SMS providers, and analytics tools used to optimize user experience (aggregated data only, no individual identification).

All service providers are contractually bound to protect your data, use it only for specified purposes, and comply with applicable data protection standards.

4.2 Legal & Regulatory Authorities

We may disclose your information to law enforcement agencies, courts, gaming regulators, or government authorities when legally required or necessary to:

• Comply with court orders, subpoenas, or legal processes
• Respond to lawful requests from regulatory bodies or gaming license authorities
• Report suspicious transactions under AML/CTF obligations
• Cooperate with criminal investigations or fraud prevention efforts
• Protect biitv's legal rights, property, or safety, or that of our Users

4.3 Corporate Transactions

In the event biitv undergoes a merger, acquisition, asset sale, or bankruptcy, your personal data may be transferred to the successor entity. You will be notified of any such change in data controller via email and on-platform announcement.

4.4 With Your Consent

We may share your information with other parties if you explicitly consent to such sharing, such as participating in third-party promotions or surveys.

5Data Security Measures

biitv employs industry-standard technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction:

• Encryption: All data transmitted between your device and biitv servers is protected by 256-bit SSL/TLS encryption—the same security standard used by major banks.
• Secure Storage: Personal data is stored on encrypted databases with restricted access. Financial information (bank details, card numbers) is tokenized and never stored in plain text.
• Access Controls: Only authorized biitv employees with legitimate business need can access personal data. All access is logged and audited.
• Two-Factor Authentication: We offer optional 2FA to add an extra layer of security to your Account login.
• Regular Security Audits: biitv undergoes periodic security assessments, penetration testing, and vulnerability scans by independent cybersecurity firms.
• DDoS Protection & Firewall: Advanced firewall systems and DDoS mitigation protect our infrastructure from cyberattacks.
• Employee Training: All biitv staff receive mandatory data protection and cybersecurity training.

6Data Retention

biitv retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Personal data is retained throughout the lifetime of your active Account.
• Closed Accounts: After voluntary Account closure, we retain certain data for up to seven (7) years to comply with gaming license requirements, financial regulations, and legal obligations (AML, tax reporting, dispute resolution).
• Transaction Records: Deposit, withdrawal, and bet history are retained for seven (7) years as required by financial record-keeping laws.
• Marketing Data: If you unsubscribe from marketing communications, we will delete or anonymize your marketing-related data within ninety (90) days, except for a suppression list entry to honor your opt-out preference.
• Backup Systems: Data in backup systems may persist for up to ninety (90) days after deletion from live systems, after which backups are permanently erased.

After the retention period expires, personal data is securely deleted or anonymized such that it can no longer identify you.

7Your Privacy Rights

Depending on your jurisdiction, you may have the following data protection rights. Indonesian residents can exercise these rights by contacting us at [email protected]:

• Right to Access: You may request a copy of the personal data we hold about you, including information on how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most information directly in your Account settings.
• Right to Erasure: You may request deletion of your personal data, subject to legal and regulatory retention obligations (gaming licenses require us to retain certain data for seven years).
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests, including for marketing purposes. You can opt out of marketing emails by clicking the unsubscribe link in any promotional message.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing conducted before withdrawal.
• Right to Lodge a Complaint: If you believe biitv has violated data protection laws, you may file a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond within thirty (30) days and may request additional information to verify your identity before fulfilling the request.

8Cookies & Tracking Technologies

biitv uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They enable the website to recognize your device and remember your preferences across sessions.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features. Disabling non-essential cookies will not affect core gaming services but may reduce personalization.

9International Data Transfers

biitv operates internationally, and your personal data may be transferred to and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws different from those in Indonesia.

When we transfer your data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by international data protection authorities
• Data processing agreements with service providers that comply with international data protection standards
• Technical security measures (encryption, access controls) that protect data in transit and at rest

By using biitv services, you acknowledge and consent to the international transfer of your personal data as necessary for service delivery.

10Children's Privacy

biitv services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we become aware that a User is underage, we will immediately close their Account, void all transactions, and delete their personal data.

If you are a parent or guardian and believe your child has provided personal information to biitv, please contact us immediately at [email protected] so we can take appropriate action.

11Changes to This Privacy Policy

biitv reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email to your registered address and prominently announced on the platform. The "Last Updated" date at the bottom of this policy indicates when it was most recently revised.

Your continued use of biitv services after changes are published constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you must discontinue use of the platform and close your Account. We recommend reviewing this Privacy Policy periodically to stay informed.

12Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how biitv handles your personal data, please contact our Data Protection Officer:

• Email: [email protected] (subject line: "Privacy Inquiry")
• Live Chat: Available 24/7 via the platform interface
• WhatsApp: Available 24/7 (contact live chat for number)

We are committed to addressing your privacy concerns promptly and transparently. You can expect a response within thirty (30) days of submitting your inquiry.